INTEGRITY POLICY

WAO Matcha AB protects the personal integrity of all customers and always strives for a high level of data protection. It is important to us that you feel secure in our processing of your personal data. Below you can read about WAO Matcha AB's privacy policy. If you want to read about the website provider's privacy policy, do so here. 

WHO IS RESPONSIBLE FOR COLLECTING THE PERSONAL DATA?

WAO Matcha AB, organization number: 559424-1068

WHAT IS PERSONAL INFORMATION?

All data that can be linked to a person is considered personal data. This means that, for example, customer data, e-mail addresses, telephone numbers and IP numbers are personal data. The new General Data Protection Regulation (GPDR) law from 25/5 2018, which replaces the Personal Data Act (PUL), sets some requirements on how personal data can be handled. One of the requirements is that it is clearly stated how we as a company  manages and uses the personal data we collect.

WHAT PERSONAL DATA DO WE COLLECT AND WHY?

We collect personal data that you send to us when you place orders on our webshop, sign up for our newsletter or participate in events and possible competitions. The personal data you send to us may, for example, include contact, delivery and payment information. Below follows more detailed information about the type of personal data we collect on different occasions and why and how long we store this.

When handling orders and returns

Treatments performed:

Delivery (includes notification and contact regarding the delivery of the order/purchase)

Payment; Handling of complaints and warranty matters

Categories of personal data:

• Name
• Contact and delivery details (address, e-mail and phone number)
• Payment history
• Payment Information
• Credit information from credit reporting companies

Purchase information (e.g. which product has been ordered or if the product is to be delivered to a different address)

Legal basis:

Completion of the purchase agreement. This collection of your personal data is required in order for us to be able to fulfill our obligations according to the purchase agreement. If the information is not provided, our obligations cannot be fulfilled and we are forced to deny you the purchase.

Storage period:

Until the purchase has been completed (delivery and payment) and for a period of 36 months in order to be able to handle any complaints and warranty matters.

When handling customer service matters

Treatments performed:

Communication between customer and company (includes phone, email, social media)

Investigation of any complaint and support matters

Categories of personal data:

• Name
• Contact information (address, e-mail, and phone number)
• The correspondence
• Information about the time of purchase and any errors/complaints

Legal basis:

Legitimate interest. The processing is necessary to satisfy our and your legitimate interest in handling customer service matters.

Storage period:

Until customer service cases have been completed.

Newsletter and events

Treatments performed:

Information mailings via email (news, offers and inspiration), then always with instructions on how you can unsubscribe from further mailings.

Communication in connection with events (includes confirmation of registrations, questions or evaluations). Identification and verification of age.

Categories of personal data:

• Name
• Sex
• Age
• E-mail

Information provided in competition entries

Data submitted for evaluation purposes

Legal basis:

Legitimate interest. The processing is necessary to satisfy our and your legitimate interest in managing your participation in news registers, events or competitions.

Storage period:

Until membership is terminated (can be done manually or automatically after 24 months of inactivity).

FROM WHICH SOURCES DO WE OBTAIN YOUR PERSONAL DATA?

We use the information that you provide to us yourself or that we collect based on your purchases and/or participation in events. We never save your personal data longer than is necessary for the respective purpose.

WHO MAY WE SHARE YOUR INFORMATION WITH?

In order for us to be able to offer the aforementioned services and our commitments to you as a customer, we share your personal data with companies that are so-called personal data assistants for us. Personal data assistants process the information on our behalf and according to our instructions and help us with IT services, payment services, transport and marketing. This is done only for purposes for which we have collected the information and only to companies that can provide sufficient guarantees regarding the security and confidentiality of personal data.

We never pass on, sell or exchange your personal data for marketing purposes to third parties.

We have personal data assistants who help us with:

Transport (logistics companies, freight forwarders and delivery agents)

Payment solutions (payment service providers)

IT services (companies that manage operations, technical support and IT solutions)

The website's supplier Shopify (read more about there

WHAT RIGHTS DO YOU HAVE AS A REGISTER?

You have the right to request information about the personal data we hold about you at any time. If your data is incorrect, incomplete or irrelevant, you can request to have it corrected or deleted. We cannot delete your data when there is a statutory storage requirement, such as accounting rules, or when there are other legitimate reasons why the data must be saved, such as unpaid invoices. You can withdraw your consent to let us use the data for marketing at any time by unsubscribing from our newsletter. You can also contact us by email. Below is more detailed information about your rights as a data subject.

Right to access (so-called register extract) We are always open about how we process your personal data and if you want a deeper insight, you can request access to the data.

Right to rectification. You can request that your personal data be corrected if the data is incorrect.

Right to erasure. You can, among other things, request the deletion of personal data we process if the data is no longer necessary for the purposes for which it was collected. Should we process the data in an illegal manner, you also have the right to deletion.

Right to limitation. You have the right to request that our processing of your personal data be restricted.

Direct marketing. You have the opportunity to object to your personal data being processed for direct marketing. Direct marketing refers to all types of outreach marketing efforts (e.g. via e-mail)

WHAT ARE COOKIES AND HOW DO WE USE THEM?

Cookies are a text file consisting of letters and numbers that are sent from our web server and saved on your browser or device. Cookies are used to enable functions and provide statistics about your visit.

We use Shopify as a website provider. Shopify uses cookies in different ways, read about their cookies policy here.

Your browser or device gives you the opportunity to change the settings for the use and scope of cookies, if cookies are used at the time you visit the website. Then go to the settings of your browser or device to learn more about how to adjust the settings for cookies. Examples of things you can adjust are blocking all cookies, accepting only first-party cookies or deleting cookies when you close your browser. If you want to shop in the store but do not want any cookies to be saved on your computer when you close your browser, you can visit the page in private mode. This mode is called different things depending on your browser: "Incognito window" (Chrome), "Private window" (Firefox), or "InPrivate window" (Microsoft Edge). All cookies set during the visit in private mode are then deleted from your computer when you close your browser.

If you want to know more about cookies, read here.

COMPANY HOLDING THE PERSONAL DATA 

WAO Matcha AB

Organization number: 559424-1068

Sweden

Email: info@waomatcha.com