MATCHA

  • Matcha is finely ground green tea powder made from shadow grown tea leaves. Unlike regular tea, you drink the whole leaf, which means more flavor, more nutrients, and a calmer, longer-lasting energy.

    Think: umami and focused without jitters.

  • All our matcha comes from carefully selected organic tea farms in Japan.

    Kyoto, Japan — A region known for centuries of tea craftsmanship and some of the world’s finest matcha.

    Kyushu, Japan — A southern island shaped by volcanic soils, early harvests, and a warm climate. Generations of tea farmers have produced vibrant, naturally sweet matcha here.

  • Matcha production is slow and very intentional:

    • Tea plants are shade-grown weeks before harvest (this boosts chlorophyll and flavor).
    • The tea leaves are hand-picked, steamed, and dried.
    • Stems and veins are removed.
    • The leaves are stone-ground into a fine, vibrant green powder.

      No shortcuts. Ever.

  • Good matcha should taste smooth, with umami and a slight natural sweetness. Never harsh, always balanced.


    You’ll notice a gentle umami depth (that creamy, almost velvety feeling), a fresh green brightness, and a clean slightly sweet finish. High-quality matcha shouldn’t be bitter. If it tastes sharp or unpleasantly grassy, it’s usually a lower grade.

    WAO Matcha (Everyday) is soft and smooth, with a low bitterness that works beautifully in lattes.

    WAO Ceremonial (Luxury) is naturally sweet and round, with zero bitterness.

    Matcha is green, but it shouldn’t taste aggressive.

  • Both are organic, high-quality Japanese matcha made for different moments.

    WAO Matcha
    Our bestseller with high-quality, organic matcha from Kyoto, Japan. Made to be your daily go-to for matcha lattes, iced matcha, and everyday rituals. It has a soft mouthfeel, balanced taste with low bitterness, and a slight natural sweetness. This one blends beautifully with milk.

    WAO Ceremonial
    Our most refined matcha. True ceremonial grade, made from 1st harvest leaves only (the youngest, most delicate ones). It’s grown in Kyushu, Japan, and stone-ground the traditional way.

    The result? A naturally sweet, ultra-smooth matcha with zero bitterness.
    This is the one you drink as a pure tea or in luxury drinks.

    In short:
    WAO Matcha = everyday satisfaction, smooth, latte perfection.

    WAO Ceremonial = highest grade, most balanced, no bitterness.

  • No. Pure matcha contains zero added sugar.

    Any sweetness you taste comes naturally from the young tea leaves.

  • Our matcha is made of 100% tea. Plant based.

  • Yes! All our matcha is certified organic and we would never compromise with that.

  • How do I store my matcha? 

    Matcha is sensitive to light, heat, air, and moisture. To keep it fresh:

    • Store it in a cool, dry place
    • Keep the lid tightly closed
    • Avoid direct sunlight
    • Don’t store it next to your stove

    If you want to extend freshness even more, you can keep it in the fridge. Just make sure it’s sealed properly to avoid condensation. But keep in mind: Matcha does not like too much temperature difference.

  • We’re very picky.

    WAO Matcha: High-quality everyday grade.

    WAO Ceremonial: True ceremonial grade, the highest quality available.

    A quick tip:High-quality matcha is bright, vibrant green.Dull, yellowish, or brown matcha? Hard pass.

SHIPPING & DELIVERY

  • We currently ship to:

    • Sweden
    • Denmark
    • Finland

    We’re working on expanding. Slowly, but intentionally. Please let us know if you want us to open the store for your country.

  • Shipping costs depend on the destination and parcel size.

    Sweden

    49 SEK (standard parcels)

    79 SEK (orders over 500 g)

    All shipments are trackable.

    Denmark

    49 DKK (non-trackable)

    89 DKK (over 500 g, trackable)

    Norway

    85 NOK (non-trackable)

    130 NOK (over 500 g, trackable)

    Shipping rates may change over time depending on carrier pricing.

  • In-stock items are dispatched within 1–3 business days.


    After dispatch, delivery typically takes 1–4 business days, depending on your location.

    Please note:

    • Pre-Order items have extended delivery times (this is clearly stated on the product page).
    • During peak periods, delivery may take slightly longer.

    We’ll always let you know if something unexpected happens.

  • Yes, we ship our products all over the globe.

    Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

  • Yes, most shipments are trackable.
    Tracking availability depends on parcel size and destination.

    You’ll receive tracking details by email once your order has been shipped.

  • Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.

RETURNS & REFUNDS

  • Yes, we can offer full and partial refunds depending on the situation.

    Please enquire for more information about our Refund policy.

  • A refund request can be submitted within 14 days after the purchase is made.

  • In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

    In the case when the packaging has been opened and the product has been used, you are not eligible for a refund.

    In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

    Please check our Terms of Service to see if you're eligible for a refund.

  • All shipping costs for orders (including the return shipping) are handled by the customer.

  • When an order includes free shipping, only the cost of the return shipping is handled by the customer.

PAYMENTS & SAFETY

  • Yes. You have 14 days from receiving your order to request a return.

    To be eligible:

    • The product must be unopened
    • The packaging must be in original condition

    We cannot accept returns on opened products (for hygiene and quality reasons).

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

    1. Email us at info@waomatcha.com with your order number
    2. We’ll send you return instructions and a return label
    3. Pack the products carefully
    4. Drop it off at your nearest service point

    Return shipping is paid by the customer. Refund is made when the product arrive at our storage.

  • Returns are processed within 1–2 weeks after we receive your package.
    Refunds are issued to your original payment method.

  • If something arrives damaged or with a manufacturing defect, take pictures and email us at info@waomatcha.com as soon as possible.

    Please include:

    • Your order number
    • Clear photos of the product and packaging

    We review all cases individually and will repair, replace, or refund if approved.

  • We currently do not offer direct exchanges.
    If you’d like a different product, please return your order and place a new one.