DELIVERY

Delivery cost

For small and medium-sized packages, the following fee applies for delivery (note that prices may change and vary over time depending on the delivery agent's prices):

Sweden:

*Postnord, Commodity letter First class: SEK 49.00

* 500g < Bill of lading First class: SEK 79.00

* Shipping via Postnord is traceable throughout Sweden

Denmark:

Postnord, Goods letter First class: SEK 49.00 DKK - Non trackable

500g < Bill of lading First class:&nbsp; SEK 89.00 DKK - Trackable

Norway:

Postnord, consignment note First class: NOK 85.00 - Non trackable

500g < Bill of lading First class: SEK 130.00 NOK - Trackable

Delivery time

Stock goods are all goods where otherwise is not specifically stated.

Stock goods are normally sent to delivery agents from us within 1 - 3 working days, unless otherwise stated. The postman then handles the package according to his delivery times, which are usually 1 - 4 working days. This does not include *Pre-Order items.

In the event of a delivery delay from the supplier, stock goods may in some cases have a longer delivery time, in such cases the customer will be notified of this via e-mail.

*Pre-Orders are items that are not in stock yet. If your order contains a Pre-Order, it will be delivered with a slightly longer delivery time. You will be informed about this in the product information for the Pre-Order item.

Delivery options

Delivery is adapted to the order where the most suitable delivery agent takes over and sends the order. Normally occurring shipping company: Postnord Sweden.

RETURNS

For purchases in our online store, the Distance Contracts Act applies. This means that the customer has the right to cancel their purchase within 14 calendar days of receiving the item. In order to use the right of withdrawal, it is required that the product and its packaging material are in undamaged condition. If a product or its packaging shows defects, we reserve the right to refuse return or make a reasonable reduction of the refund amount. Therefore, be careful when receiving and unpacking products that you may later want to return. We do not accept returns of products that have been used privately or for commercial purposes. We do not exchange products.

When using their right of withdrawal, the customer is responsible for the return shipping. The return must be sent in such a way that the product is not damaged during transport. WAO Matcha AB is not responsible for any transport damage during return shipment. Returns are normally handled within 1-2 weeks and the return cost is charged in connection with the refund.

The fee for returns varies depending on the size of the order.

Exceptions to the right of withdrawal apply to ordered goods, gift cards and products manufactured with specific attributes at the request of the customer. The right of withdrawal also does not apply if the product has been opened.

Instructions for returns:

• First check that your return meets our return conditions

• Contact info@waomatcha.com and ask for a return shipping slip (state order number)

• Fill in the return questions that you received from us by email

• Pack the products you wish to return carefully

• Print out the return shipping slip that you attach to the package and hand it in to your nearest agent

Fee for unclaimed shipment or failed delivery attempt

In cases where packages are returned to WAO Matcha AB because the customer did not redeem the package from the delivery point, was not available at the given telephone number for notification, refused to accept the delivery or provided incorrect information, a fee is charged. This fee is charged to cover return shipping, packaging and handling costs. The fee varies depending on package size.

Complaints

The customer has the right to complain about a product if it is affected by manufacturing defects. Contact WAO Matcha AB within a reasonable time from when errors have been discovered at info@waomatcha.com and attach clear pictures of the incorrect item. We review all complaint cases individually and return with information via email shortly. Only original faults are covered by the right of complaint, the right of complaint covers e.g. not faults caused by normal wear and tear. In the case of approved complaint cases, we are responsible for extra shipping costs. We primarily take care of repairing or replacing the product with a new copy. If this is not possible, we will issue a refund.

Transport damage

Check the goods for any damage when you receive the delivery. In order for goods with visible external transport damage to be able to be claimed with us, the damage must have been noted on the agent and/or by the courier. If you should discover hidden defects or transport damage after opening the package, please contact info@waomatcha.com immediately. Attach clear pictures of the defect and packaging. In order for us to be able to claim transport damage to the shipping company, we need to report the transport damage within 1-3 days. We are therefore grateful if you report the damage within this time.

Force majeure

In the event of war, natural disaster, strike, transport disruption, illness, import/export ban or other comparable circumstances beyond WAO Matcha AB's control, WAO Matcha is released from fulfilling contractual obligations. Such exemption also applies under the condition that WAO Matcha AB's operations cannot be conducted under satisfactory conditions. In the event of force majeure, both the customer and WAO Matcha AB have the right to fully or partially cancel the agreement without obligation to fulfill obligations or liability for damages. The customer must be notified immediately if there are any of the above-mentioned circumstances that could lead to the application of this provision.